Create a HAR file with cookies

Sometimes, the simple HAR file is not enough to troubleshoot your issue. In those cases we might ask you to share a file that includes cookie data. To generate this file, follow these steps:

• Open Google Chrome.

• Press Ctrl+Shift+I (Windows/Linux) or Cmd+Option+I (Mac) to open Chrome Developer Tools.

• Go to the Network Tab and select the settings icon:
  
  

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• In the newly opened overlay, search for the “Allow to generate HAR with sensitive data” option and check it.
  
  

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• Close the overlay and go back to the Network tab.

• Make sure that the Preserve log option is enabled in the Network tab.

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• To start recording, click the round, gray recording button in the Network tab. If this button is gray, no recording is taking place. If the button is red, a recording is currently being created.

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• First, clear all previous activity by clicking the Clear button.

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• Reload the page where the problem occurred, then reproduce the problem.

• To save the recorded data, click the download icon in the top right corner and make sure to select the “Export HAR (with sensitive data)” option:
  
  

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